Last updated 1 October 2026

Terms of Service

These terms (Terms) govern your use of the Programr iOS, watchOS and Android apps, programr.app, and all services provided through them (together, the App). They are a contract between you and BLACK ROCK HOLDINGS NSW PTY LTD ACN 634 422 236 (Programr, we, us, our).

By creating an account or using the App, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the App.

You must be at least 18 years old to use the App.

1. What Programr is

Programr is a training app that logs your workouts, tracks your progress, and offers two coaching plans:

• AI Coaching. Your programs and weekly progression are generated by OpenAI. No person at Programr reviews them before you receive them. See section 2.
• Human Coaching. A coach engaged by us writes your program and updates it each week from the training you log and the feedback you give. See section 3.

Without a plan, you can use the App to build your own programs and log your training.

2. AI-Generated Content

On the AI Coaching plan, every program, workout, exercise selection, set, rep, weight, rest prescription and weekly progression suggestion is generated by OpenAI (AI-Generated Content).

AI-Generated Content is produced using automated, probabilistic systems. It is not written, reviewed, verified or approved by us or by any coach, and we do not promise that it is accurate, complete, safe or suitable for you.

You acknowledge and agree that AI-Generated Content:

• is generated automatically and may contain errors, omissions, made-up or unsuitable exercises, unsafe loads, contraindicated movements, or inappropriate volumes or intensities;
• may give different results from the same inputs on different occasions;
• takes into account any injuries or limitations you enter, but cannot assess them, and is not a substitute for a physiotherapist, doctor or qualified coach;
• is not medical, physiotherapy, rehabilitation, dietary or other professional advice and must not be relied on as such; and
• is provided "as is" and "as available".

You must independently assess every exercise, weight, set and rep for suitability and safety before performing it. You use AI-Generated Content at your own risk.

You warrant that the information you give us to generate AI-Generated Content (including your age, training history, equipment, goals, injuries and comments) is true and complete, and that we and OpenAI may rely on it without checking it.

Free-text fields in the App (including injury notes, comments and weekly feedback) are sent to OpenAI as you write them, without review by us. You must not include your name, contact details, or other information that identifies you or anyone else in those fields. If you include another person's personal information, you warrant that you have their consent for it to be handled and disclosed to OpenAI as described in our Privacy Policy. To the extent permitted by law, we are not liable for any loss arising from personal information you choose to include in those fields, except to the extent caused by our negligence, our breach of these Terms, or our breach of the Privacy Act 1988 (Cth).

What we send to OpenAI, and what we do not, is set out in section 4 of our Privacy Policy.

Before your first program is generated, the App asks you to confirm you have read and accept this section and section 4.

3. Human Coaching

On the Human Coaching plan (Coaching), you get:

• a program written for you by your coach, with their notes, cues and warm-ups;
• weekly updates to your program, based on the training you log and the feedback you give;
• chat with your coach in the App;
• access to our private coaching community on Discord, including video form checks with your coach.

Your coach. Coaches are qualified fitness professionals engaged by us as employees or contractors. You choose your coach in the App and can switch coach at any time. If your coach is away, unavailable or stops coaching with us, another of our coaches may answer your messages and update your program, or we may ask you to choose a new coach.

Response times. Coaches are people and work set hours, so replies and program updates are not instant. We do not promise a reply or an update within a set time. Until your coach updates your next week, the App gives you a copy of the week you just finished, so you can keep training.

What your coach relies on. Your coach cannot see you train, other than videos you send them. They rely on what you tell them and what you log. You must tell your coach about any injury, pain, medical condition or change in your health, and keep your profile accurate. Coaching is not medical, physiotherapy, rehabilitation or dietary advice. Section 4 applies to every program your coach writes, and you must still stop and seek help if something hurts.

AI tools. Your coach may use the App's AI tools to draft parts of your program. Your coach reviews anything drafted this way before you receive it.

Discord. The coaching community runs on Discord, which is operated by Discord Inc. under its own terms. You need a Discord account to join, and you join by linking it in the App. Anything you post there can be seen by other members of the community. We may remove you from the community if you breach these Terms.

Conduct. Be respectful to your coach and to other members, in the App and on Discord. You must not harass, abuse or threaten anyone, or share another member's personal information outside the community.

Private clients. If your coach added you to the App as a private client, your coaching fee is agreed between you and your coach. These Terms still apply to your use of the App.

When Coaching ends. When your Human Coaching plan ends, your coach and your access to the coaching community are removed. Your programs, training history and chat stay in your account.

4. Health and safety

Exercise carries risk of injury. Before starting any program in the App, you must consult a doctor or other qualified health professional and obtain clearance to exercise, particularly if you have an injury or medical condition, are pregnant or post-partum, or take medication that affects your ability to exercise.

Stop immediately and seek medical help if you feel pain, dizziness, shortness of breath or any other unusual symptom.

By using a program from the App, you warrant that you are able to undertake it safely, or that a qualified medical professional has cleared you to do so.

Warnings in the App and in these Terms are not a complete statement of risk. To the extent permitted by law, nothing in them creates a duty to warn or advise.

Risk warning. Resistance training is a recreational activity with obvious and inherent risks, including muscle and tendon strains, joint and back injury, cardiac events, and injury from dropped or failed weights. These risks exist even when exercise is performed correctly. You take part voluntarily and accept these risks.

5. Your account

You sign in with Apple, with Google, or with your email address and a password. You must keep your sign-in details secure, and you are responsible for activity under your Programr account unless it was caused by our negligence or you told us your account was compromised. Tell us straight away at [email protected] if you think it has been.

You can delete your account at any time in the App.

6. Acceptable use

You must not:

1. post offensive, harassing, defamatory, unlawful, false or misleading content, including display names and messages to your coach;
2. post anything that infringes someone else's rights or privacy;
3. submit false lifts or otherwise manipulate leaderboards;
4. access another person's account;
5. introduce malicious code, disrupt the App, or scrape or mine data from it;
6. copy, resell or commercially exploit any part of the App, including AI-Generated Content and programs written by your coach, without our written consent; or
7. help anyone else do any of these things.

7. Leaderboards

Leaderboards are opt-in. If you opt in, your display name and lift results are visible to other users. We may remove entries or disqualify accounts we reasonably believe are false or manipulated.

8. Your content

You own the training data, notes, comments and messages you enter (Your Content). You give us a non-exclusive, worldwide, royalty-free licence to store, process and display Your Content, to share it with your coach if you are on Human Coaching, and to send it to OpenAI as described in our Privacy Policy, for the sole purpose of providing the App to you. This licence ends when you delete your account, except for copies we must keep by law.

If you send us feedback or suggestions, we may use them without obligation to you.

9. Our intellectual property

The App, its design, software, exercise library and branding belong to us or our licensors. We give you a personal, non-exclusive, non-transferable licence to use the App for your own non-commercial training while you comply with these Terms.

You may use the programs generated or written for you for your own training.

10. Subscriptions and payment

You can use the App for free to log your training, track your progress, and build and edit programs yourself. AI Coaching and Human Coaching are paid subscriptions. What each plan includes and its price are shown in the App before you subscribe. AI Coaching may include a free trial for eligible new subscribers. Human Coaching has no free trial.

Subscriptions are bought through the Apple App Store or Google Play and are processed by Apple or Google under their terms. Subscriptions renew automatically unless you cancel at least 24 hours before the end of the current period. You manage and cancel subscriptions in your Apple ID or Google Play settings, not in the App. Cancelling takes effect at the end of the current period, and you keep access until then. If you switch between plans, the store applies the change, and any credit for unused time, under its own rules.

Refund requests are handled by Apple or Google. Deleting the App or your account does not cancel your subscription.

We may change prices. Any change applies from your next renewal, and Apple or Google will notify you as required.

Nothing in this section limits your rights under the Australian Consumer Law.

11. Availability and changes to the App

We may change, suspend or discontinue any part of the App, including the features that rely on OpenAI or Discord. We do not promise the App will be uninterrupted or error-free. If we permanently discontinue a paid feature during a period you have paid for, we will refund the unused portion on a pro rata basis.

12. Suspension and termination

We may suspend or terminate your account, or your Coaching, if you breach these Terms, if we reasonably believe your account is compromised, or if required by law. If we terminate your account or your Coaching other than for your breach, we will refund on a pro rata basis any amount you have paid for a period you can no longer use.

13. Australian Consumer Law

Under the Australian Consumer Law, our services come with guarantees that cannot be excluded, including that they will be provided with due care and skill and be fit for any disclosed purpose. Nothing in these Terms excludes, restricts or modifies those rights.

If you are a consumer outside Australia, you may have similar non-excludable rights under your local law (for example, the Consumer Rights Act 2015 in the United Kingdom). Nothing in these Terms limits those rights.

14. Liability

To the fullest extent permitted by law:

1. we are not liable for any loss arising from your reliance on AI-Generated Content, information you did not give your coach, your failure to get medical clearance, or injury from performing exercises in the App, except to the extent caused by our negligence or breach of these Terms;
2. we are not liable for indirect or consequential loss;
3. where our liability cannot be excluded but can be limited, it is limited, at our option, to supplying the services again or paying the cost of having them supplied again; and
4. otherwise, our total liability to you is limited to the greater of the amount you paid us in the 6 months before the claim and AU$100.

Our liability is reduced to the extent your own act or omission contributed to the loss.

Release. To the fullest extent permitted by law, you release us from all claims arising from your performance of any exercise or program in the App, except to the extent caused by our negligence, our breach of these Terms, or any right under the Australian Consumer Law that cannot be excluded.

Users who are not consumers. If you do not use the App as a consumer under the Australian Consumer Law or an equivalent law in your country, we are not liable to you for any loss except to the extent caused by our gross negligence or wilful misconduct.

15. Indemnity

To the fullest extent permitted by law, you indemnify us against claims, including reasonable legal costs, arising from your breach of these Terms, false information you provided to generate AI-Generated Content or gave your coach, or your sharing of programs from the App with others, except to the extent caused by our negligence or breach.

16. Apple and Google

These Terms are between you and Programr, not Apple or Google. Apple is not responsible for the App, its content, maintenance or support, or any claims relating to it, including product liability, legal compliance or intellectual property claims. If the App fails to meet any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any); to the extent permitted by law, Apple has no other warranty obligation. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You warrant that you are not located in a country subject to a US government embargo and are not on any US government list of prohibited or restricted parties.

If you use the Android app, Google Play's terms also apply to your download and purchases.

17. Changes to these Terms

We may update these Terms. We will notify you in the App or by email. Changes take effect for new users on posting, and for existing users 7 days after we notify you. If you do not agree, you can cancel your subscription and delete your account before they take effect.

18. General

These Terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of its courts. If any clause is unenforceable, it is read down or severed and the rest remains in force. A delay in enforcing a right is not a waiver. You may not assign your rights under these Terms without our consent.

Notices to you may be sent by email or through the App. Notices to us go to [email protected].

19. Contact

BLACK ROCK HOLDINGS NSW PTY LTD, 11 Wembley Road, Moss Vale NSW 2577 · [email protected]